bigbd Privacy Policy

1 Introduction

bigbd ("we", "our", or "platform") is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") sets out our practices and commitments regarding the collection, storage, use, and protection of personal information of users of the bigbd website and related services.

By using our services, you consent to the terms described in this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services and contact us.

2 What Information We Collect

bigbd collects various types of information in order to provide its services. This information falls into two main categories:

2.1 Information You Provide Directly

When you register on our platform or use our services, we collect the following information:

• Full name and date of birth
• Active email address
• Mobile number
• Residential address
• National ID or passport details for identity verification
• Payment account details (bKash, Nagad, Rocket, bank account)

2.2 Automatically Collected Information

The following information may be collected automatically while you use the platform:

• IP address and device identifier
• Browser type and version
• Operating system information
• Session logs and browsing activity
• Gaming history and transaction records
• Information collected through cookies and similar tracking technologies

3 Purposes of Data Use

bigbd uses collected information only for specific and legitimate purposes. We use your information for the following reasons:

3.1 Account Management

Your information is used to create and verify your account, confirm your identity, and ensure account security.

3.2 Processing Financial Transactions

Payment information is used to securely process deposits, withdrawals, and other financial activities. The minimum deposit amount at bigbd is ৳300 and the minimum withdrawal amount is ৳500.

3.3 Service Improvement

By analysing your usage patterns, we continuously improve our platform, game categories, and overall service quality.

3.4 Communication and Customer Support

Your contact information is used to resolve your enquiries and complaints, inform you about new offers and promotions, and send important system messages.

3.5 Responsible Gaming

Your gaming activity is monitored to identify potentially problematic behaviour and to support the implementation of responsible gaming policies.

3.6 Legal Compliance

Information is retained and disclosed as necessary to comply with applicable laws, regulations, and directives from regulatory authorities.

4 Cookies and Tracking Technologies

The bigbd website uses cookies and similar tracking technologies. These technologies help improve your browsing experience and ensure the platform functions correctly.

4.1 Types of Cookies

• Essential Cookies: Essential for the basic operation of the platform. Without these cookies the site does not work properly.
• Functional Cookies: Remember your preferences, language settings, and login state.
• Analytics Cookies: Analyse website traffic and user behaviour to help improve service quality.
• Performance Cookies: Monitor page loading speed and the overall performance of the platform.

4.2 Cookie Controls

You can control cookies by changing your browser settings. However, disabling certain cookies may cause some features of the platform to not work properly.

5 Data Sharing and Disclosure

bigbd does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Only the necessary information may be shared with trusted third-party service providers for payment processing, fraud prevention, technical support, and customer service. These partners are contractually bound to comply with our privacy standards.

5.2 Legal Obligations

Information may be disclosed to comply with a court order, a lawful request from a law enforcement authority, or a requirement under applicable law.

5.3 Anti-Money Laundering

Information may be provided to relevant authorities as required to fulfil legal obligations relating to the prevention and detection of financial crime.

6 Data Retention and Secure Transfer

We store your information on secure servers. The retention period depends on the type of information and applicable legal requirements.

6.1 Retention Periods

• Account information: for as long as the account is active and for a minimum of five years after closure.
• Financial transaction records: for the period prescribed by applicable law.
• Communication records: two years after account closure.
• Technical logs: generally 90 days.

6.2 Data Deletion

Once the retention period expires or in the absence of a legal obligation, we delete your information securely and completely. The data deletion process follows industry-standard security procedures.

7 Your Rights

As a bigbd user, you have the following rights regarding your own information:

• Right to Access: You have the right to know what information we have collected about you.
• Right to Rectification: You can request correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances you can request deletion of your information, unless a legal obligation requires its retention.
• Right to Restrict Processing: In certain cases you can request that processing of your information be limited.
• Right to Data Portability: You can receive your information in an easily readable format.
• Right to Object: You can object to your information being used for specific purposes.
• Right to Withdraw Consent: You can withdraw your consent at any time.

To exercise any of the above rights, please contact us at [email protected]. We will endeavour to respond to your request within 30 business days.

8 Security Measures

bigbd applies industry-standard security technologies and practices to keep your personal and financial information safe:

8.1 Technical Safeguards

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted.
• Sensitive information stored with AES-256-bit encryption.
• Regular security audits and vulnerability testing.
• Two-Factor Authentication (2FA) system.
• Advanced firewall and intrusion detection systems.

8.2 Procedural Safeguards

• Data access is strictly controlled — available only to authorised personnel.
• Regular security training provided to staff.
• Protocol for immediate action in the event of a data breach.
• Regular backups and disaster recovery planning.

9 Third-Party Services and Links

The bigbd platform may integrate third-party services such as game providers including Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, and NetEnt. These third parties have their own privacy policies, and bigbd is not responsible for their practices regarding data collection and use.

9.1 Payment Services

Payment service providers such as bKash, Nagad, Rocket, and bank transfer have their own privacy policies and terms. During financial transactions, the applicable payment provider's policy will also apply.

9.2 Obligations of Service Providers

All third-party service providers we work with are contractually bound to comply with bigbd's privacy standards. They may only use information that is necessary to carry out their designated responsibilities.

10 Privacy Protection for Minors

bigbd's services are for users aged 21 and above only. We do not intentionally collect any information from minors.

If we become aware that a minor has used our platform or that their information is held by us, we will immediately close that account and delete the associated information.

If parents or guardians discover that their child has used our platform, please contact us at [email protected].

11 Changes to the Privacy Policy

bigbd may update this Privacy Policy from time to time. When changes are made, the following steps will be taken:

• The updated policy will be published on this page and the "Last Updated" date at the top of the policy will be changed.
• For significant changes, a notice will be sent to your registered email address.
• Continued use of the platform after any changes will be considered as acceptance of the new policy.

You are advised to visit this page regularly to stay informed about the latest privacy policy.

12 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support in Bengali (available directly on the platform)

We are committed to handling all your privacy-related requests as quickly and professionally as possible. Your trust and confidence mean the most to us.